Save Money with our Software Maintenance Agreement
Get a full year of benefits for just 25% of the new license price.
VisualDesigning licensed products include one year of Software Maintenance from the date of purchase. We recommend you to renew the Software Maintenance period prior to the expiration date to continue to receive Maintenance benefits. Annual maintenance provides rich opportunities for just 25% of the regular price. This agreement is only offered with 5.xx version.
Please take some time to fill in this form. When you're done, click the "Submit" button to send the support request to us. Thank you.
Here's what to expect:
Receive free upgrades, including both major and minor releases. Without a maintenance agreement new upgrades are 50% the cost of a new license.
Priority Technical Support
VisualDesigning offers free tech support to all our customers, but you'll get bumped up to the front of the line. Get expert help when you need it. Just provide your license number when submitting a case.
Special pricing on additional licenses
If you have an active maintenance, you are eligible for a discount when you need to increase the number of activations available for your license or if you need a new licence. The discount typically no less than 10% of the regular price.
Request of the software maintenance renewal
Please fill and submit the request form of the software maintenance renewal below or just contact us on firstname.lastname@example.org and we will be happy to assist you :
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We have received your request. It will be reviewed and processed by our team in the order it was received.
We do our best to answer promptly and we will answer you back as soon as possible - usually within one business day at most.
If you have not received a reply within 48 hours please repeat your request and add an alternate email address.
1. When does my maintenance start and end ?
The start date of the maintenance period depends on the type of purchase you are making:
- New license purchase : Your 12 months of free software maintenance begins on the date of purchase.
- Maintenance renewal purchase: Your 12 or 24 months software maintenance will begin on the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.
2. What happens after the first 12 months ?
All new licenses for Autoplay Menu Designer include 12 months of Software Maintenance for free.
Renewing maintenance is entirely optional: you can continue to use an older version of our software if you don't wish to renew. We keep archived versions of our software should you need an old version.
Renewing your software maintenance is done at your discretion and can be renewed in advance of your maintenance expiration to ensure uninterrupted access to the support and software updates.
3. How Do I Know If It's Expired ?
The software should display an expiration date on the "About" dialog, and will warn you not less than 45 days that the maintenance period expires(could be overridden on the Main menu->Tools->Options->Updates). But feel free to contact us on email@example.com at any time if you need assistance.
4. Why should I renew ?
We constantly improve and update our software and you'll get the benefit of improvements made to the software. Check out the release history to see what we have recently improved.
5. When can I renew ?
Before or after expiration of the software maintenance period you may renew software maintenance for one or two years. Subsequent renewal periods of the software maintenance commence upon the expiration of the prior software maintenance period regardless of when the new one is purchased.
Renewal of software maintenance is only possible if the expiration date of the new period lies in the future. This means that if the software maintenance period expired more than two years ago, renewal of software maintenance is not possible.
6. How much does it cost?
Annual Maintenance can be purchased in 1 or 2 year increments.
- 1 years - 25% of the regular price for your license.
- 2 years - 45% of the regular price for your license.
7. How do I get a quote to the software maintenance renewal and how can I purchase it ?
Please fill and submit the request form of the software maintenance renewal and we will be happy to provide you a price and a link to purchase.