VisualDesigning maintains outstanding levels of support and customer satisfaction through self-help and assisted-help resources.
SELF HELP - while we pride ourselves on fast and accurate responses to customer questions and problems, VisualDesigning provides an array of
resources to enable you to find answers and resolve problems on your own, without having to contact Technical Support.
Video guides that helps to start a work with program quickly
Online help system for our software
Frequently asked questions
ASSISTED HELP - VisualDesigning provides email support when you are unable to find a solution successfully on your own or
have a question that is not answered through self-help resources.
Please use this form to submit your questions about pricing, upgrade eligibility,
order status, or any related purchasing matters, as well as to request product
info or update your customer registration info :
* Alternatively, you can also contact us via E-mail:
- We do our best to answer promptly and to keep hold times to a minimum.
If you send us a message when our office is closed we will answer you back as soon as possible - usually within one business day at most.
- We will acknowledge and, when possible, resolve all inquiries within one business day.
- We will inform you within one business day if the issue requires further investigation.
- We strive to resolve all customer technical support issues within a maximum of five business days.